Return & Replacement Policy
At Printra, every product is specially made according to your custom design, photo, or text. Because each item is personalized, our return policy is different from standard e-commerce stores.
1. No Return & No Refund Policy
Since every customized product is created exclusively for you and cannot be resold, we do not accept returns, refunds, or cancellations due to:
- Change of mind
- Change of design
- Wrong product selection by the customer
- Incorrect information provided during ordering
Customized products are non-returnable and non-refundable.
2. When Will We Provide a Free Replacement?
A replacement will be provided only if:
- ✅ You receive a damaged product.
- ✅ The product has a manufacturing defect.
- ✅ You receive the wrong product.
- ✅ The printed design is different from the design you submitted.
3. Mandatory Unboxing Video (Important)
⚠ An unboxing video is compulsory for every replacement claim.
- Record one continuous, unedited video while opening the sealed package.
- The shipping label and parcel seal must be clearly visible.
- The product and the issue must be clearly shown in the same video.
- Claims supported only by photos will not be accepted.
- Without a proper unboxing video, no replacement request can be approved.
4. How to Request a Replacement?
- Email your complaint along with the unboxing video within 24 hours of delivery.
- You can also send the video via WhatsApp.
- Our team will verify the claim.
- If approved, a replacement product will be shipped at no extra cost.
5. Cases Not Covered Under Replacement
Replacement or refund will not be provided if:
- You uploaded a low-quality or blurry image.
- You entered incorrect spelling, names, dates, or other details.
- You approved the design preview before ordering.
- The issue is due to customer-provided information.
Contact Us
📧 Email
printra@gmail.com
📱 Phone / WhatsApp
+91 8901417194
⏰ Support Hours
Monday – Saturday (10:00 AM – 6:00 PM)
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